Refund policy

We have a no return policy. All items are handmade and some custom made to order and therefor cannot be returned, all swimwear is final sale.

You can always contact us for any question at hanaleibaybe@gmail.com.

 

Damages and Issues
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item. We can then evaluate the issue and deal with it on a case by case basis.

Please do not attempt to return an item if you don't like the style or if the size is incorrect, once worn it cannot be returned. Please read the size guide & style guides to find the best fit for you. 

If after evaluation we come to the conclusion that a return can be issued (ex. received wrong item), the return must be unworn, have tags attached, and hygienic liner attached and intact. You will have 7 days after your order has been delivered to contact us at hanaleibaybe@gmail.com to request an exchange. Exchanges requested after this timeframe will not be accepted.

The buyer is responsible for all shipping costs on the exchange.

 

Shipping Policy 

We are not responsible for lost/damaged products.

Example: If you choose "untracked" shipping with no tracking number it is not our responsibility if the package does not arrive.

 

Mail options

Untracked: 5 business days, no tracking number available (choose at your own risk)

Registered: 5 business days, includes tracking number

Tracked: 2-3 business days, includes tracking number